Returns and Replacement Policy:

1. Returns: Returns accepted for any manufacturing defect only. Kindly provide unboxing video and clear pictures of damaged products via WhatsApp or Instagram (i.e. through the same channel you have placed your order) within 24 hours from the date of receiving the item, our team will reply you with an approval/reject message. Please use proper packing for returning the products and provide us with a tracking number. Customer has to bear return shipping charges. 

2. Replacement Policy – Subject to the above mentioned time limits and process steps in Section 5.1-  Only replacement will be provided for the damaged product, either with the same product or a new product on your future purchases from our store. No Refund will be provided.

3. Missing Product: We check twice your order before shipping to confirm we have sent you all items listed in your invoice. So please kindly double check the quantity you have received. Sometimes any item gets pressed by another item. Finally, if you confirm a missing item in your order, please check your parcel whether it is delivered to you in good condition. Please share the unboxing video of the parcel together with pictures of the parcel and items you have received within 24 hours from receiving the items. In such a case we will check our log file to determine any discrepancy in quantity/items what you have been sent and quantity what has been marked with us. If we find any mistake from our side, we will refund you the full amount of that missing item or the amount can be carried forward to your next order.

4. Defective or Damaged item during transit: We thoroughly check the quality of all items prior to shipping. In case if the customer found a faulty item, that should be caused during the transit and we DO NOT PROVIDE cash REFUND for any of the damaged items. If there is some minor defect in product like some of the stones are not fixed properly or they are out due to long distance transport we will suggest you fix them at your end,  we may provide you some extra stones and some store credit as per our mutual discussion.  Please share the pictures of the parcel and the items you have received within 24 hours from receiving the items for reporting damaged items. If we are convinced that an item is damaged during transit, we may process a partial (up to 50% of item price) refund in form of store credits to the customer, which they can redeem during their next purchase stating the above issues.

5. Wrong Product Received: If you receive products different than you ordered, please inform us along with pictures of items received within 1 day of receiving shipment, we will refund you the item cost or will add the item cost as store credit for use on your next order.

6. Product Guarantee: We do not provide guarantee for any of the items purchased from us. However, we request our customers to properly handle and store the items as in succeeding Section 7, which will prolong the life of the items purchased from us. 

7. Points to note:

   1. All the refunds will be issued in the form of our store credit. 

   2. For international shipments all the customs duty, import charges and any other taxes will be paid by the buyer only. 

   3. The size of the product may vary a little bit so that we will not be liable for any replacement or refund. 

   4. Shipping charges for return will be paid by the buyer only.

   5. In any case, the parcel is undeliverable and returned to us, we will charge you the shipping amount you have paid. If the customer still wants us to resend the parcel, we will charge you with an additional shipping fee for delivering the parcel. 

   6. In any case, refund to your account has been approved by us, it might take at least 3-10 days for refund to your bank account and upto 14 days for refund to your credit card by our payment gateway service provider. 

8. Cancellation Policy

9. 
   

   1. RG Collections’ team believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made before the order has been processed and the ordered items blocked from selling at our shops. Once we block the ordered items from selling at our shops no cancellation request is entertained. There will not be any cancellation if the order has been dispatched / shipped.
No cancellations are entertained for those products/orders that the RG Collections marketing team has obtained for special Festival occasions. These are limited occasion offers, and therefore cancellations are not possible.